1. What this policy covers
This policy explains how InkPlug collects, uses, stores, and shares information when you use the InkPlug mobile app, related support channels, and connected services.
2. Information we collect
- Account information such as name, email address, username, and login credentials.
- Profile information such as location, artist bio, tattoo styles, portfolio uploads, and social links.
- Booking information such as project details, reference images, placement notes, preferred dates, messages, and appointment status.
- Artist verification materials such as identification and work samples when verification is required.
- Payment-related metadata tied to deposits, billing events, and transaction status. Payment card details are handled by payment processors, not stored directly by InkPlug.
- Usage and device information needed for security, troubleshooting, analytics, and product improvement.
3. How we use information
- To operate the app, maintain accounts, and provide discovery, messaging, booking, and payment-related features.
- To verify artists and help preserve platform trust and safety.
- To communicate about account activity, bookings, support issues, security events, and product updates.
- To improve product quality, monitor misuse, and understand how the service is being used.
4. How information may be shared
We do not sell personal information. We may share information with service providers that help us operate the platform, including hosting, messaging, analytics, email, and payment providers. We may also share information when required by law, to protect users, or to enforce our terms.
5. Payments and processors
InkPlug may rely on third-party payment providers to process deposits and other billing-related events. Those providers may collect and process payment information according to their own policies and contractual roles.
6. Data retention
We retain information for as long as needed to operate the service, satisfy legal obligations, resolve disputes, support security, and enforce agreements. Some information may remain in backups or system logs for a limited period after deletion.
7. Your choices
You can update certain account and profile information in the app. You may also contact InkPlug to request account assistance or deletion support where available.
8. Security
We use technical and organizational measures intended to protect account information and platform integrity. No system can be guaranteed to be perfectly secure, and you are responsible for maintaining the security of your credentials.
9. Children
InkPlug is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes
We may update this policy from time to time. When we do, we will post the updated version here and revise the effective date.
11. Contact
If you have questions about this policy, contact inkplugapp@gmail.com.